Industrial Product Service Systems (IPSS) are changing the traditional understanding of products. Instead of a product, customers are sold the availability or usefulness of a product. To guarantee the promised benefits, services must be provided. These are planned by a dispatcher who must take a wide range of information into account when planning and make decisions.

The aim of project HYPERSIM is to develop a methodological approach that helps dispatchers make the right planning decisions as quickly as possible. Various characteristics of IPSS business models are to be taken into account. At the same time, dispatchers should be given scope for personal assessment.

Hyperheuristics are used to solve the problem and quickly arrive at the optimal planning solution. To map the planning situation, the participants in the IPSS network are modelled in an agent system. This allows for easy adjustments and ensures the flexibility of the planning tool.